COMMUNICATING WITH YOUR SPONSORED CHILD
Being involved in the sponsor/child communication process allows us to help protect your privacy and your sponsored child's privacy.
It also allows us to help you navigate the ocean of cross-cultural sensitivities and avoid inadvertently writing something inappropriate or offensive.
We will not deliver any letters to or from the sponsored child that contain personal contact information (e.g., address, phone, email, etc.).
Any letters, photos or materials deemed inconsistent with the shared beliefs and Christian values of our church partners and our statement of faith will not be forwarded to the children.
As social media and internet access becomes more prevalent in low- and middle-income countries we recognize that sponsors and sponsored children may be able to connect online. The convenience this offers comes with increased privacy and safety risks, and we do not facilitate such correspondence at this time.
Please do not attempt to contact your sponsored child via social media, even if you see they have an account.
If you are contacted by the child or youth you sponsor outside of our correspondence process (e.g., by phone, email, Facebook, Twitter, etc.), please don’t respond, even to say, "I’m sorry but I can’t talk with you in this manner." And please let us know about the contact by calling (800) 336-7676 or sending an email to email@example.com.
Although beneficiaries and their families are prohibited from direct communication as a condition for participating in our programs, it does happen from time to time. By letting us know, we can work with your sponsored child’s family to reinforce our communication policies.
You can read more about our policies and rationale on social media and direct online communication in this blog post.