Use and Processing of Information
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our website.
- To process donations and sponsorship.
- To improve our services and support our mission.
- To conduct analytics.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials, including information relating to Compassion’s mission and programs.
- In order to update you on your sponsored child and special events.
- To create and steward effective partnerships with churches and volunteers.
- For internal administrative purposes, as well as to manage our relationships.
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or Compassion’s legitimate interest.
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Sharing of Information
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
- Affiliates. We share information with Compassion affiliates (e.g., international Compassion entities).
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Other Disclosures without Your Consent. We disclose information in response to subpoenas, warrants or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights; to defend against a legal claim; to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies; or to comply with your request for the shipment of products by or the provision of services by a third-party intermediary.
- Public. Some of our websites provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.
- Service Providers. We share your information with third-party service providers. Among other things, service providers help us to administer our website, conduct surveys, provide technical support, conduct analytics, improve our services, facilitate events and process payments.
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Cookies and Similar Technology
A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recognize" you as a unique individual. Cookies do not collect data from the end user's device.
Cookies are used to determine the success of Compassion's website and marketing campaigns. This allows us to be good stewards with the donations that are given to us to determine our online effectiveness, which also helps keep our expenses low.
Cookies can be removed from your device. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies.
In addition to cookies, we use other technologies, including pixel tags, to gather information on how visitors interact with our website and to help us efficiently monitor our website and marketing campaigns. These technologies, for example, show us popular pages, conversion rates, click-throughs and other information that can be used to improve our website. We also occasionally share select non-personal information with trusted third parties. Compassion and its third-party vendors use pixel tags to track and analyze non-personally-identifiable usage information to compile statistical traffic analysis or usage patterns. Third-party cookies may also be used to inform, optimize and serve Compassion ads on other websites based on your visits to Compassion websites.
We collect information on the pages you have visited on our Website and the contents of those pages, any information you input, your referring URL or IP address, your time of visit and related session information, your requested page, displayed and modified html, Web browser type, user agent, status of request (successful reply), cookies, browser timings, additional API/AJAX requests and responses, query string, mouse movements, page scrolls, clicks, device orientation when applicable, screen size, window size, selections, data entered, and information below. We may associate user identifiable information with the data collected so that we may better improve your experience. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer or we can improve. This information is stored and can be used for session replay as well as statistical reporting.
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Compassion provides all rights to your information that are required by law. In any case, Compassion will consider all requests from individuals regarding their data. These requests may include:
- Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
- Changes to Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify your account profile. You may also contact us at the address described below in order to request that your information by modified. Note that we keep historical information in our backup files as permitted by law.
- Deletion and Retention of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
- Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which include "Do Not Track" instructions.
- Objection to Certain Processing. In certain scenarios and in certain jurisdictions, you can object to our use or disclosure of your personal information by contacting us at the address described below. Residents of the European Union, for example, may be able to object if our processing of your personal information is based on consent.
- Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send materials to you. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we will still send you service-related communications. If you choose to opt out of all email, we will no longer be able to send you information pertinent to your account via email.
- Text Messages. To discontinue SMS text messages from Compassion, text STOP to 97646. To learn more about SMS Terms and Conditions, visit https://www.compassion.com/sms-terms-and-conditions.htm.
- Revocation of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to facilitate a child sponsorship for you or provide you with other services. In some cases, we will limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
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How We Protect Personal Information
No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information, we will notify you electronically, in writing or by telephone, if legally permitted.
Some of our websites permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else who has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
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The following additional information relates to our privacy practices:
- Transmission of Information to Other Countries. Your information may be processed in a foreign country where privacy laws are less stringent than the laws in your country, including the Unites States. Compassion utilizes Standard Contractual Clauses as an adequacy measure for data transfers from the European Union.
- Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own. In order to complete certain kinds of NFT transactions you may need to use third-party applications. In doing so you may be required to provide personal data to such third-party applications and in those cases, the privacy policies and terms of the third party will apply to the processing.
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If you have any questions, comments or complaints concerning our privacy practices or conditions of use, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
12290 Voyager Parkway
Colorado Springs, CO 80921
If you are not satisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority.
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Effective Date: 09/16/2022