Frequently Asked Questions
Find answers and get help navigating the updated MyCompassion Account experience.
Updates and Upcoming Changes
Across the site, you'll notice a refreshed design and improved navigation that make it easier than ever to stay connected to what matters most.
An updated homepage brings your key commitments, reminders, and updates front and center.
A refreshed volunteer experience makes it simple to discover and sign up for opportunities in your community, manage all your volunteer activities from a single location, and invite others in by sharing volunteer opportunities with others.
Updated gift-giving pages make it simple to share meaningful gifts that bless your sponsored child, support their family, and impact their community.
A refreshed payments experience helps you easily manage your giving, see the difference your support is making, and access your annual tax receipts, with helpful guidance every step of the way.
Payments & Billing
To make a payment for one of your commitments, click the ‘Make a payment’ button at the top of the My Commitments section under the Payments & Billing page in the navigation menu.
Volunteering
To sign up other members of your household, click Login/Sign Up to Register on the Event Details page for the event you'd like to volunteer for. After logging in or creating an account, you'll be able to select household members to register or add a family member who is not already listed in your household profile.
Additional Help
If an alert message seems unclear or doesn't appear to be correct, we're here to help. Simply submit a form through our Contact Us page or call us at (800) 336-7676, Monday through Friday, between 7:00 a.m. and 5:30 p.m. MT.