FAQ
Q:
What happens after I sponsor, and when will I receive details on how to access the concert and the VIP Event?
A:
After you successfully complete your child sponsorship, you will receive two confirmation emails from Compassion within 24 hours of completing your sponsorship. The first will let you know your sponsorship was confirmed. The second will confirm that you’ve unlocked access to the concert and the VIP Event, and will contain more details.
Q:
What platform will the Livestream take place on?
A:
BOTH LIVESTREAMS WILL TAKE PLACE VIA THE SHOPIFY PLATFORM. IF YOU SPONSOR BEFORE FEBRUARY 19TH, YOU WILL RECEIVE AN ACCOUNT ACTIVATION EMAIL BY FEBRUARY 20TH FROM [email protected] WITH YOUR LINK TO ACTIVATE YOUR ACCOUNT. WE WILL THEN SEND YOU AN EMAIL ON THE 20TH WITH THE LINK TO ACCESS THE STREAM. ON FEBRUARY 21ST AT 7PM CT, YOU MAY UNLOCK THE STREAM BY CLICKING THAT LINK AND TYPING IN YOUR SHOPIFY ACCOUNT CREDENTIALS. IF YOU SPONSOR BETWEEN THE 19TH AND 21ST, WE WILL DO OUR BEST TO GET YOUR ACCOUNT ACCESS INFORMATION TO YOU IN TIME FOR THE STREAM.
Q:
I haven’t received any confirmation emails. What should I do?
A:
Please check your Spam folder and/or junk email. We have found that 99% of those who could not find these emails did find them in their spam or junk mail. If you are still having trouble, please email [email protected]
Q:
I sponsored a child by going to the homepage on compassion.com, or I am already a sponsor. Can I tune in to the stream?
A:
To gain access to this concert and VIP Event with CeCe, you must sponsor a child through this page only. Current Sponsors are not eligible and must sponsor another child through this page to gain access.
Q:
I sponsored through this page, but I do not live in the United States. Can I still watch the stream?
A:
Yes, but there’s one extra step you need to take! Please email [email protected] with your name and sponsor code (included in your confirmation email from Compassion) so we can double check that you have been given access.
Q:
Do I have to sponsor a child to be able to watch the concert?
A:
No, child sponsorship is only required for those who wish to attend the VIP Livestream Event. You may purchase a ticket to just the concert here.
Q:
I’m attending another Compassion Livestream, do I get to access this one too?
A:
No, each livestream is its own event. You must sponsor a child or purchase a ticket through that individual event to gain access to it.
Q:
If I have tech issues with the stream, who should I reach out to?
A:
Reach out to [email protected] with any questions and we’ll be happy to help you out!
Compassion LIVE, established in 2014 by Compassion International, provides the highest quality events for families to join
together and grow with others in faith. Compassion LIVE partners with impact-making leaders, artists and communicators to
produce life-changing events that share the message of faith and impact the Church for children around the world.