FAQ
Q:
What happens after I sponsor, and when will I receive details on how to access the concert and the VIP Event?
A:
After you successfully complete your child sponsorship, you will receive two confirmation emails from Compassion within 24 hours of completing your sponsorship. The first will let you know your sponsorship was confirmed. The second will confirm that you’ve unlocked access to the concert and the VIP Event and will contain more details. Information on how to access the concert, as well as the VIP Meet & Greet, will be delivered via email on or before February 24th.
Q:
What platform will the Livestream take place on?
A:
The concert will be hosted through Mandolin. You will receive an email that says ‘SIGN IN TO WATCH’, which will have you create a dedicated account in Mandolin. This will allow you to access the concert. You’ll receive this email on or before February 24th. Please enter an accurate email address when completing your child sponsorship to receive these details.
Q:
What does the virtual "Meet & Greet" consist of?
A:
The meet and greet will be a virtual meeting with Bri via Zoom! The Zoom will be a live opportunity to talk to Bri before the event starts. Zoom links will be sent out 48 hours prior to the show's premiere time from [email protected]. Please add that email address to your email’s Safe Sender’s list.
Q:
I haven’t received any confirmation emails. What should I do?
A:
Please check your Spam folder and/or junk email. We have found that 99% of those who could not find these emails did find them in their spam or junk mail. If you are still having trouble, please email [email protected]
Q:
I sponsored a child by going to the homepage on compassion.com, or I am already a sponsor. Can I tune in to the stream?
A:
To gain access to this concert and VIP Event with Bri, you must sponsor a child through this page only. Current Sponsors are not eligible and must sponsor another child through this page to gain access.
Q:
I sponsored through this page, but I do not live in the United States. Can I still watch the stream?
A:
Yes, but there’s one extra step you need to take! Please email [email protected] with your name and sponsor code (included in your confirmation email from Compassion) so we can double check that you have been given access.
Q:
Do I have to sponsor a child to be able to watch the concert?
A:
No, child sponsorship is only required for those who wish to attend the VIP Livestream Event. You may purchase a ticket to just the concert here.
Q:
When will I receive my CD?
A:
One copy of ‘The Encounter’ CD will be mailed to each sponsor with a US mailing address. We cannot guarantee delivery before the event due to the uncertainty of current shipping times. The sooner you sponsor, the sooner you’ll receive your CD!
Q:
I’m attending another Compassion Livestream, do I get to access this one too?
A:
No, each livestream is its own event. You must sponsor a child or purchase a ticket through that individual event to gain access to it.
Q:
If I have tech issues with the stream, who should I reach out to?
A:
Reach out to [email protected] with any questions and we’ll be happy to help you out!
Compassion LIVE, established in 2014 by Compassion International, provides the highest quality events for families to join
together and grow with others in faith. Compassion LIVE partners with impact-making leaders, artists and communicators to
produce life-changing events that share the message of faith and impact the Church for children around the world.